Supporting Grassroot Healthcare Workers

Pratima Singh, a Community Health Officer (CHO) at the Health and Wellness Centre (HWC) in Amdi, Umaria district, Madhya Pradesh has been instrumental in revitalising the healthcare services in her locality. In the early days, her team functioned without easy reference to protocols and documentation, hindering her ability to deliver proper care. Recognising the need for improvement, Pratima sought guidance from the district team and engaged with the Madhya Pradesh Health Systems Strengthening Project’s Peer Facilitator initiative. Through this, she learned and implemented structured methods that enhanced the quality of care provided by her team and streamlined their operations.

Pratima’s efforts came to fruition when her HWC achieved certification under the National Quality Assurance Standards (NQAS). This accomplishment represented countless hours of hard work and dedication. The success sparked a wave of enthusiasm in the region, motivating Pratima to reach out to other HWCs, sharing her knowledge and guiding her peers through the transformative process. Thanks to Pratima’s passion, healthcare in her region has become more accessible and reliable, ensuring that local families receive the quality care they need and deserve.

This story has been taken from the Tata Trusts' Annual Report 2023-24.